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We appreciate your business and aim to get your order to you promptly! Most orders are processed and shipped within 3-5 business days.

Who pays for custom duties/taxes?

Each country has its own customs regulations and policies. For detailed information, please contact your local customs office. If import duties or taxes are applied, it is the customer's responsibility to cover these charges. In case of a return due to customs duties, HFK will not refund the shipping costs.

What should I do if the tracking number I receive is not working?

It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier’s system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please for an update to your order status.

What if I never received my order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. Contact us: hfk@hfkadv.com

What to do if there is a delay?

It's entirely possible that your package will be delayed due to weather or other unresistible factors. If the delay affects your use, please contact our custom service via hfk@hfkadv.com for compensation.

NOTE: The “ship to” address cannot be altered after the order has been shipped.

PLEASE CHECK YOUR SHIPPING ADDRESS!HFK is not responsible to pay for shipping on orders that are returned to us due to wrong/insufficient addresses.All orders that are returned to our warehouse due to an incorrect address will be automatically refunded minus shipping costs paid by HFK and applicable processing fees.If the order is delivered to an incorrect address that was entered at checkout HFK is not responsible to re-ship the order.

RETURNS
Here at HFK we stand behind our products!

If for any reason you are not completely satisfied with your products, we offer a 15 day full refund, less shipping, for unused and new products

A 15% restocking fee will be applied for used or opened products
Return policy does not apply to products ordered with a special discount code

We will be sure to get back to you within 24 hours!

Company: Shenzhen Huangfangkuai Technology Co., Ltd.
Phone number：400-800-9583
Email: hfk@hfkadv.com
Address: 3rd Floor, Building B, Yongchangjia, No. 13 Zhongxing Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen City, Guangdong,China
Zip: 518129
Customer Service Chat Hours: Monday-Friday: 12:00am to 12:00pm (GMT+08:00) China Standard Time (Shanghai)