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Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Return Conditions
We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To complete your return, we require a receipt or proof of purchase. If your return is accepted, please ask our HFK customer service at hfk@hfkadv.com to make sure you send the package to the right address.
NOTE: Items sent back to us without first requesting a return will not be accepted.
Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-HFK products.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Damages and issues
Please inspect your order upon reception and contact us at hfk@hfkadv.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at hfk@hfkadv.com or hfkadv@gmail.com.