FAQ

Please read our FAQ page to find out more.

Comment choisir une carte Micro SD adaptée ?

To ensure normal recording, please choose a genuine Micro SD card that supports up to 512GB of storage. You must use a high-speed card that meets the C10, U3 and above standards (read speed 100Mb/s, write speed 60Mb/s and above). Make sure the card is genuine to avoid abnormal recording due to counterfeit products. In addition, do not plug or unplug the Micro SD card when the system is turned on to avoid damaging the card.

Why can't the video or photo function be used normally?

First check whether the Micro SD card has been correctly inserted and format the Micro SD card if necessary. If the problem persists after formatting, reinsert the Micro SD card or replace it with a new one. If multiple attempts do not work, it is recommended to check whether the specifications of the memory card meet the C10, U3 and above standards.

What should I do if the front and rear cameras cannot display?

1.Check whether the camera cable connection is loose or damaged.
2.If only one camera does not display, try to swap the camera for testing. For example: Connect the front (F) camera to the rear (R) interface. If the rear camera still cannot display, it means that there is a problem with the camera itself and a new camera needs to be replaced.
3.If both the front (F) and rear (R) cameras cannot display, please check the cable connections thoroughly.

How to solve the problem of stripes or interference in the video?

Vérifiez le modèle de bougie d'allumage de la moto. It is recommended to use R-level resistor spark plugs to reduce electromagnetic interference.
Assurez-vous que la ligne de la caméra est lisse, évitez de plier ou d'attacher la ligne trop étroitement et assurez-vous qu'il y a un certain espace entre la ligne et la carrosserie de la voiture.
Avoid direct contact between the line and high-interference components, such as the engine or other electronic components.

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